TAIWAN

Population size: 23.9 million
GDP: USD 668 billion

TAIWAN

Population size: 23.9 million
GDP: USD 668 billion

2021

Summary

Face-to-face recruitment was brought to a near halt in Taiwan due to a partial lockdown in mid-2021. However, donor acquisition seemed to recuperate, albeit slowly, ending the year on an uptrend.

 

Despite the setback, Taiwan’s first debit and recurring approval rates, which are among the highest in the region, remained steady throughout the year. Given this, it helped hold donor base and income streams steady. In addition, we welcomed MSF, also known as Doctors Without Borders, into SG’s fold, where we will be supporting them with telemarketing and DRTV campaigns to drive regular giving.

Payment Success Rates

First Debit
Approval Rate

Percentage of Donors Succesfully Transacted on their first debit

Anniversary
Approval Rate

Percentage of Donors Succesfully Transacted on their second debit and onward

2021

94%
95%

2020

91%
95%

2019

91%
95%
First Debit
Approval Rate

Percentage of Donors Succesfully Transacted on their first debit

Anniversary
Approval Rate

Percentage of Donors Succesfully Transacted on their second debit and onward

2021

TWD 274,980,851

USD 9,921,584

2020

TWD 234,331,901

USD 8,363,306

Donations
Processed

Total donations generated for nonprofit partners.

2019

TWD 114,222,695

USD 4,076,608

2021
In Numbers

TWD 661
USD 24
Average Gift
TWD/USD
TWD 12,299
USD 444
Lifetime Value (LTV)
TWD/USD
22
Average Lifespan
(Months)
12,808
New Donors

2022
Outlook

In 2022, our nonprofit partners in Taiwan will be looking to support their face-to-face acquisition partners in scaling up recruitment to pre-lockdown levels. With robust donor acquisition prospects and excellent approval rates driving optimism in the acquisition space, charities in Taiwan can look to focus on optimising retention strategies to increase donor loyalty and realise incremental gains from their existing databases. Charities can also consider allocating some budget towards testing alternative acquisition channels, such as telemarketing and digital fundraising.

2022

Outlook

In 2022, our nonprofit partners in Taiwan will be looking to support their face-to-face acquisition partners in scaling up recruitment to pre-lockdown levels. With robust donor acquisition prospects and excellent approval rates driving optimism in the acquisition space, charities in Taiwan can look to focus on optimising retention strategies to increase donor loyalty and realise incremental gains from their existing databases. Charities can also consider allocating some budget towards testing alternative acquisition channels, such as telemarketing and digital fundraising.

11049 臺北市信義區松勤街86號6樓 6F, No 86, Songchin Street, Xinyi District, Taipei City 11049, Taiwan.